Need help or have a question?
Need help or have a question?
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Our support team is here to help with any issues, enquiries, or feedback related to Illmatic Craft and Illmatic Skygen.
Choose the most suitable contact method below for the fastest response.
Support via Discord
Support via Discord
For the fastest support, we recommend joining our Discord server.
You can:
• Get help from staff
• Open support tickets
• Stay updated with announcements
Our team is active and ready to assist you.
Email Support
Email Support
For enquiries outside of Discord, you can contact us via email.
For enquiries outside of Discord, you can contact us via email.
This is recommended for:
• Payment issues
• Account-related enquiries
• Business or partnership requests
Email: illmaticcraft@gmail.com
Before Contacting Us
Before Contacting Us
Please ensure the following before reaching out:
Please ensure the following before reaching out:
• Check the FAQ page for common questions
• Provide clear details about your issue
• Include your Minecraft username if relevant
• Attach screenshots or proof where needed
This helps us resolve your issue faster.
Response Times
Response Times
We aim to respond to all enquiries as quickly as possible.
We aim to respond to all enquiries as quickly as possible.
Typical response times:
• Discord Tickets: Usually within a few hours
• Email Support: Within 24–48 hours
Response times may vary depending on volume.
We’re here to help
We’re here to help
don’t hesitate to reach out.
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